At some point in life, we’ve all had to replace our SIM cards whether from Safaricom or any other service provider due to theft, loss or damage, at least for those who own a mobile phone. I’ve received several requests from friends and family to explain the process of swapping/replacing a Safaricom SIM card since the customer care suffers from multiple annoying human factors. The only prudent alternative would be visiting Mpesa agents or customer care centers; but again, long queues and transport costs may not be worth the trouble. Safaricom SIM replacement cards retails at a standard charge of Kshs.50, if you are a tech enthusiast like myself and/or acquainted with SIM replacement procedure, this might be un-disappointing experience, that’s if the process ends successful. I’ve identified the best two techniques of accomplishing this process with associated pros and cons as well as requirements.
Safaricom SIM Swap/Replacement (do it yourself)
- Note: This process only works for Safaricom subscribers with active Mpesa accounts.
- First, you need to purchase a Safaricom SIM replacement card costing Kshs.50
- You must have the old/your mobile phone number (either written or off-head)
- You must have the OLD/ORIGINAL PIN (either written or off-head)
- You must have had an active Mpesa account
Process;
- Insert the new SIM card into your phone
- Dial *180*1*Phone no.*Original Pin*IMSI#
- Example; Mobile Phone no-0722000000, Pin-0022
- *180*1*0722000000*0022*IMSI#
(Note: consider stretching your patience as this process is not instant)
Safaricom SIM Swap/Replacement (Customer care)
- Purchase a Safaricom SIM replacement card costing Kshs.50
- Call customer care on 100
- Mention the serial number of the new SIM card
- Mention other details such as PIN and mobile phone number
(Once you get through to a customer care agent, this process is instant)
Comment:assist me replace line 0718288146 forgot original pin
Can I use puk or Id no just in case I have misplaced my Pin?
I got a simcard rep[lacement from kenya ,m based in USA and last week i lost my fon no. 0724380586,how can i go around swaping this simcard from here in USA.my old pin 6747 new imsi #9341348230
came back to kenya repace and go again
Please help me get my original PIN I lost my
sim card holder my sim no is 0726318848
i don,t remember my pin my number is 0702434438 id is 33202834 plz help me to get the pin
Comment:I lost my line and the simcard plate now I want to replace it but I don’t remember the original pin ;the number is 0724474772 my id is 29578413;how can I get assisted? my name is David kiptoo bett
Yes
Comment:Credo how much
my mpesa wa suspended;pls help
please help me, I had an accident and lost my mpesa agent line since June
hw can ido for dat replacement
OK
Hi I can’t remember my original pin my number is 0790420903
Hi I can’t remember my original pin my number is 0790420903
is there somewhere i can replace Safaricom line in Dubai
Comment: you can send me the details then i wil try to help you
Am harrison kiugu my line got lost and i dont wanna lose it please help me retain it and i am in Qatar please
hello, i lost my hard plate and cannot remember my original sim pin. kindly please tell me the procedure of a self sim swap using the serial number
Sim swap
hello, i lost my sim card, i cant find my replcement card, i cant remember my old pin, can i get this card replacement urgently,please help
hi, i have lost my simcard an i don’t know de original pin and my sim no is 0715504206 ID NO 28923108
Comment: i have lost my simcard and idont know oginal pin for 0715504206 ID NO 28923108 PLZ assist me
Comment: hi i have lost my simcard an i dont know original pin for0715504206 ID NO 28923108 PLEASE HELP ME
Comment:at Dubai and I need to replace my safaricom line yet I can’t remember my original pin
at kenya l need my orginal pin for 0703998340
I have forgotten my original pin and i need to swap my line
I have fogottne my old pin,plz help me wih,my no is 0715775900
Comment:pin is lost
Comment:I forgot my pin,my number 0716015558
Is it possible to replace an expired simcard
Comment:my simcard get damage and i don’t remmber old pin help me to get it .my number 0703575349 please assist i am off nao
i lost my line but i can not remember my number because it was stil new but i have the plate can it be swap please
Am trying to swap my lost number but it can’t go through Kindly help
Money
Hello…my simcard has lost network it’s just showing of emergency calls only,,,,how can I replace the line while am abroad,,,my number is 0768240074
Lost my sim card and can’t recall the original pin
I lost my sim card and l can’t remember the original pin,my no 0704319005 ,kindly help me so that l will be able to replace
I want to replace my sim card with a 5G simcard but I don’t remember original pin my no is 0719704300 I’d 1738183
Help unlock my simcard 0748001073
I want to replace my number 0799952274 I’d no 23565901. Serial number 89254021284214042832 imsi no 1281404283
My line was swapped by scammers 0718547592 I called customer care immediately I sensed it had no network and they requested we block it which I accepted.since am un under age and I registered the line with my friends simcard who is in Dubai..is there a way she can help from dubai to help me get my scard unblocked until I can access my ID?
I abruptly my simcard stopped functioning 0111222163 and I can’t recall the original pin can I get assistance through my voice my password
I lost my sim card
Replace simcart
Comment: iremember evelything
swapping my line