At some point in life, we’ve all had to replace our SIM cards whether from Safaricom or any other service provider due to theft, loss or damage, at least for those who own a mobile phone. I’ve received several requests from friends and family to explain the process of swapping/replacing a Safaricom SIM card since the customer care suffers from multiple annoying human factors. The only prudent alternative would be visiting Mpesa agents or customer care centers; but again, long queues and transport costs may not be worth the trouble. Safaricom SIM replacement cards retails at a standard charge of Kshs.50, if you are a tech enthusiast like myself and/or acquainted with SIM replacement procedure, this might be un-disappointing experience, that’s if the process ends successful. I’ve identified the best two techniques of accomplishing this process with associated pros and cons as well as requirements.
Safaricom SIM Swap/Replacement (do it yourself)
- Note: This process only works for Safaricom subscribers with active Mpesa accounts.
- First, you need to purchase a Safaricom SIM replacement card costing Kshs.50
- You must have the old/your mobile phone number (either written or off-head)
- You must have the OLD/ORIGINAL PIN (either written or off-head)
- You must have had an active Mpesa account
Process;
- Insert the new SIM card into your phone
- Dial *180*1*Phone no.*Original Pin*IMSI#
- Example; Mobile Phone no-0722000000, Pin-0022
- *180*1*0722000000*0022*IMSI#
(Note: consider stretching your patience as this process is not instant)
Safaricom SIM Swap/Replacement (Customer care)
- Purchase a Safaricom SIM replacement card costing Kshs.50
- Call customer care on 100
- Mention the serial number of the new SIM card
- Mention other details such as PIN and mobile phone number
(Once you get through to a customer care agent, this process is instant)
Thank-you Safaricom for caring. This method is the easiest way to do replacement of sim-card without long queue. But i don’t know the meaning of “IMSI”
YEP! I’ve got the meaning right!!
which is what?
International mobile subscriber identity
Is it possible to replace an expired simcard
I have learnt alot from this page.
[email protected]
thanks a lot you have really saved me
are there safaricom numbers that dont get swapped
Hey,
Thanks for sharing this information. However, does the IMSI number come with the sim card holder? Is it the same number indicated as the ‘Serial Number’ at the back of the sim card holder?
Thanks in advance.
meaning of (IMSI)
What if i can’t remember my pin
Comment:assist me to get pin of 0718023332
Please I can not remember my Original pin…and am not in Kenya these days please help me in other ways..
Call cc on 234 or 100 or even if it write a text message to cc on 100and they will help you
What if i cant remember my old pin,does the my id no. Help?
The best option.
To replace sim card because my sim don’t have m-shwari option. Old sim card-Original pin-9253, imsi-7040756273, new sim details-pin -9924, imsi 1001242186.
Hy…wat if m.pesa had not been activated in your line…can u still replace it????…plzz need feedback!
Can replace my line having lost my hard plate and also forgot my start pin
i have lost my sim card but and need replacement but doesnt have the sim card housing(hard plate) kindly help
Hey!Am in dubai n have having my safcom sim of which recently got lost with mpesa money in it.I sent my sister to mpesa agent to replace bt the customer care says it cannot be replaced plz what the cause n how will i claim my money plz
Comment: you can send me the details then i wil try to help you
can I get the original pin of my Safaricom pin code:0723217107
help me do simswap….
my phone was stollen
Comment: I don’t remember the original pin… Can you help me get it please…. Have not been able to do any service since Las week….my number 0701239535……ID number…. 32422359
O
Comment: please help me get my original pin for me to renew my line please….i forgot the pin
please help me get my original pin for my line….0727577007,the sim card got teared….
Comment:I cnt rem my original pin… How do can you help me and have lost my hard plate…help me please….. Thankz in advance
i dont know my original pin and i want replce my broken sim card what can i do ? my number is 0728487398
Did you ever get help because i have the same problem?
I need a nano Sim what are the requirents?
thank you for the good procedure, can some replace a sim if he/she has no original pin?
I lost my SIM card and mpesa is active,I forgot my original pin and now I have the new line for replacement…
When I call customer care from diaspora only my credit is used for 20mins no responce.
Plis help me to replace my line am on need urgently.
I cant remember my original pin and need my sim replaced urgently. My lost sim is 0703851710 and my id number is 30041965.am currently using my friends phone on 0727754879. Pliz help
i forgot my original pin how im i going to replace my line.my phone number is 0708 365 587
i forgot my original pin how im i going to replace my line.my phone number is 0708 365 587 please help
please help on this sim replacement and i have forgoten my orinal pin
Comment:I’m trying to swap my sim but the text I’m getting is sim swap cannot be processed
..why I can’t process my line I don’t understand
Comment:please help my phone got snatched ,am truing to swap my line through any safaricom dealer but the process ain’t going through,what might be the problem
please help my phone got snatched
,am trying to swap my line through any
safaricom dealer but the process ain’t going
through,what might be the problem
please help .. .i replaced my line yesterdy this number 0707822389..and .new sim card wen i insert it in my phone it says invalid sim..IMSI 1014765562
cant access my original pin number and need to swap my number will you assist me get it????????
Call customer care they will help you
234or 100
my line automatically lost network,please help me
Comment:I lost my sim and I’ve forgot the pin.. my no is 0708627404. ID No10645859..
hi, cant recall my original pin n want to do sim swap plz help..0701584266
Where can I get another Safaricom sim card replacement in Dubai, do you have specific dealer for this sim cards please reply
I fogot my original pin and i have the replacement card please help me My number is0701198889 contact me on 0717213409 thank you
mine is that had made my line pin less, now when I need to replace it reflects wrong pin when I use previous original pin, when I also use current 0000 it is still wrong pin what do I do? customer care takes a lot of time to answer me,
Comment:i have forgot my old pin and i need to renew my no can you assist me
Comment:how can i get my sim card pin because i need to renew it but i dont have that plate
I want to replace a line 0705111159 and it has refused to be registered please help me
Thanks
Helo iforgot my pin original one since my sim is mo than ten years old please help mi get it ineed to swap my sim card my no.0712392532
Comment:i have lost my card..and cant replace coz i cant remember my orgnal pin pls help…my no.0702734786
I lost my phone yesterday night have the replacement card I have forgotten old pin because I had changed it. Cistomer care too busy,0726762736
wats the meaning of [IMSI]
wats the meaning of [IMSI]
Comment:
its not working once I insert the replacement line its does not hav network its in emergency mode how can I dial. without network anyway I hv tried without the network bt is saying can not connect what next…..please help
Sim swep my account
assist me to replace line my number 0710313842