Kenya Power has embarked on an elaborate exercise of updating prepaid meter systems of all its 7.4 million customers. It is done to maintain continued operation and security of the electricity token system because it changes base to an updated platform.
Overview of the Update Campaign
The campaign was launched under the name ‘Update Token Meter Yako’. It was launched in Stima Plaza by the CEO of Kenya Power, Engineer Joseph Siror. This is a worldwide upgrade targeting prepaid meters using the Standard Transfer Specification, STS. This is an all over the world specification for the transfer of the tokens into the prepaid meters.
Key Details of the Campaign:
- Target Audience: 7.4 million prepaid customers.
- Update Process: Customers will receive two codes via SMS – a reset code and an update code – to update their meters.
- Phased Rollout: The update will be conducted in phases to prevent overwhelming the system.
- Deadline: All updates must be completed by August 31, 2024. After this date, any meters not updated will cease to accept new tokens.
Importance of the Update
Engineer Siror realized that this update was key for the security and functionality of the prepaid token meters since the upgraded system has vamp up the security of the electricity tokens generated and used by customers.
Customer Guidance
To ensure a smooth transition, Kenya Power has outlined the following steps for customers:
- SMS Notification: Customers will receive SMS messages containing the reset and update codes.
- Loading Tokens: Before updating, customers are advised to load any previously purchased tokens into their meters to avoid invalidation.
- Using the Codes: Customers must follow the steps provided in the SMS to enter the reset and update codes into their meters before loading new tokens.
No Impact on Token Pricing
Customers have been reassured of the impact of the update on the electricity token pricing by Kenya Power. The corporation has assured a seamless transition, with the customers to continue issuing and using the tokens as usual.
Support and Assistance
KPLC will go out of their way to help customers through the update procedure. Every bit of information and help is available to ensure that all of their customers will be able to update their meters with a great degree of success.
Communication Strategy
- Information Dissemination: Kenya Power will continuously provide information about the update process to ensure customers are well-informed.
- Direct Notifications: Customers who have not purchased tokens recently will still receive the necessary update codes and instructions directly from Kenya Power.