A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.
Quick Summary:
- Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems.
- Kenya Power offers a convenient USSD code solution, eliminating the need for a smartphone or internet connection.
- Retrieving your last three tokens is as easy as dialing *977# and following a few simple steps.
Unlocking Solutions: Retrieving Your KPLC Tokens
The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.
Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.
Here is how to retrieve your last 3 purchased KPLC tokens
- Dial *977#: The process to retrieve your last purchased tokens is refreshingly uncomplicated. Grab your trusty mobile phone, whether it’s a smartphone or a basic device, as long as it has sufficient credit. Dial *977# to kickstart the process.
- Navigate to “Prepaid Services”: Once you’ve dialed the USSD code, you’ll be presented with a menu. Select “Prepaid Services” to access the array of services available.
- Choose “Latest Token”: Among the options presented, locate and select “Latest Token.” This step takes you closer to retrieving the much-needed information.
- Enter Your Prepaid Meter Account Number: To ensure precision, the system requires you to input your Prepaid meter account number. This vital piece of information is directly linked to the tokens you wish to access.
- Press “Send”: Complete the process by pressing the “Send” button. This action triggers the system to retrieve and present your last three purchased tokens within minutes.
Final Thoughts
In a world where technology occasionally falters, it’s reassuring to know that Kenya Power has streamlined the process of accessing your last purchased tokens. Whether you faced technical hitches or your phone played hard to get with the token message, the USSD code *977# offers a reliable solution. Embrace the simplicity, dial, and reclaim control over your prepaid tokens without the unnecessary hassle.
Bought tokens Worth 100/=yesterday night but no message up to date, meter no.37176856872,please help.
Bought token for meter number 54601479659 and haven’t received the message
I BOUGHT TOKEN THROUGH MPESA CODES PDP28W52L4 AND PDQ990XQ1F AND UPTO NOW I HAVE NOT RECEIVED THE TOKEN AND MY POWER SUPPL IS ALMOST OFF PLEASE UPDATE ON WHAT IS THE PROBLEM AND RESOLVE BY SENDING ME THE TOKEN,
I have bought tiken on Sunday 25 April 2021 but no response
I have bought tiken on Sunday 25 April 2021 but no response meter no 54603821627
morning bought tokens no feed back yes meter no 37176726190 tokens
morning bought tokens no feed back yet meter no 37176726190
I have purchased tokens today 26.04.2021 of 500 and I have not received the message. Meter number 14140005530. Purchased from 0714720204
This method of *977# to claim token code paid is a disaster , a week now since I paid for tokens no message with code, I paid again today thinking that may be I need to pay again meter no 54602441906 paid 300 and today 200
I purchased prepaid tokens yesterday twice and up to now I haven’t received the tokens. Meter number 54403986059. Kindly help.
Bought token but i I have not received any messages
0704409177
Acc 37163594635
How can I get my token back incase I deleted by mistake
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Bought token yesterday yet no message meter no. 37182530073
I bought Eskom n manicipality online token electricity my meter numbers 07130501880 I lost my token amt help z
I bought token worth 100 PDI2YLBPPQ mpesa but i didn’t get the tokens.
I bought token today but I haven’t received it till now Meter no.54401551897 assist plz
Comment:I purchased yesterday the tokens but after pressing the twenty numbers on the token it doesn’t shows whether accepted: whatscthe problem
I pay token yesterday but i delete messages ten bob help me token number 37172029623
Bought tokens minutes ago i haven’t got units yet.metre number 37228194504
i paid token today but havent received token number please help
i paid for a token today but have not gotten my token number meter no 54120004061 plss help
Comment: I bought tokens on 26 August 2021. when i try to send it it can’t go through.
Comment: I bought tokens on 26 August 2021. when i try to send it it can’t go through. account 54401367294
I payed my token today bt i did not get the messege
Bought tokens today morning up to now no message meter no. 22180554390
I paid my tokens today at18:57 but I haven’t received any message , my metre number is 37193643238
electric my token problem my home 2 bedroom
I bought token and i havent received any message.Please help
Have bought token worth 250 but no token sms,plz meter no 37195389657
Bought 200 token yesterday up to today no token no..metre no.37208252306 whatts up power disconnected
I bought 200 token yesterday but up today no token number sent to me power is disconnected
Bought token today 12/10/2021 haven’t received yet Meter number 54607578421
Bought token today but haven’t received the message yet.
Bought token on 30/11/2021 at 10.00 pm and haven’t received the message yet – Meter number 14402626775. Kindly assist
urgently.
Bought token on 14/12/2021 at 1927hrs for Kshs 50/= -Meter No.57100161926 through my number 0721987373 and haven’t received message yet.
Bought 500/- worth of tokens but finished in 4days…
This is a scam. Bought a token but I have not received an mpesa or kplc text message
Why till now I have not received my token number and I have paid 14402514369 via 0768247175..no message has come
I have just bought token now metre number 54403686972…I haven’t received any message
Trying to retrieve my tokens but no answer
Bought tokens amount 100 metre number 37231968316 and have not received so far
Comment:bought tokens amount 50 metre no 14239442354
Have bought tokens amount 100 meter number 14244788361 and have not received any notification
Bought token since morning,No message till now, what’s happening.ac 54601127217
Hey bought tokens twice since morning,no message yet acc 14240977570
I bought a token today and I didn’t get the massage yet meter number 45049804383
I bought tokens yesterday through 0718800646 and have not received the token yet.metre no.37169735570
I bought a token yet i didn’t get the message QHI2FC8MQY Confirmed. Ksh200.00 sent to KPLC PREPAID for account these so disgusting
I didn’t get token message
QHI2FC8MQY Confirmed. Ksh200.00 sent to KPLC PREPAID