A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.
Quick Summary:
- Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems.
- Kenya Power offers a convenient USSD code solution, eliminating the need for a smartphone or internet connection.
- Retrieving your last three tokens is as easy as dialing *977# and following a few simple steps.
Unlocking Solutions: Retrieving Your KPLC Tokens
The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.
Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.
Here is how to retrieve your last 3 purchased KPLC tokens
- Dial *977#: The process to retrieve your last purchased tokens is refreshingly uncomplicated. Grab your trusty mobile phone, whether it’s a smartphone or a basic device, as long as it has sufficient credit. Dial *977# to kickstart the process.
- Navigate to “Prepaid Services”: Once you’ve dialed the USSD code, you’ll be presented with a menu. Select “Prepaid Services” to access the array of services available.
- Choose “Latest Token”: Among the options presented, locate and select “Latest Token.” This step takes you closer to retrieving the much-needed information.
- Enter Your Prepaid Meter Account Number: To ensure precision, the system requires you to input your Prepaid meter account number. This vital piece of information is directly linked to the tokens you wish to access.
- Press “Send”: Complete the process by pressing the “Send” button. This action triggers the system to retrieve and present your last three purchased tokens within minutes.
Final Thoughts
In a world where technology occasionally falters, it’s reassuring to know that Kenya Power has streamlined the process of accessing your last purchased tokens. Whether you faced technical hitches or your phone played hard to get with the token message, the USSD code *977# offers a reliable solution. Embrace the simplicity, dial, and reclaim control over your prepaid tokens without the unnecessary hassle.
Bought token but haven’t gotten receive token message
I havent got the message back plz help me
I haven’t received massage of my token after I bought it today.. Please help
Haven’t got a message yet plz help
Bought token of ksh 500 but haven’t gotten receive token message
Bought ksh 1000 token and av not received. Kindly do something
37228586717
I bought tokens of 500 and havent received the message yet…please help
14252523098
i have solar nowadays
Bought token today of ksh.300via 0708145383 but didn’t receive the tokens
Account 54400765878
Bought token at 7 o’clock but have not received the message
Meter..14272411704
My number is 0723424951
Bought token didn’t receive message on 27 February 2021. Account number 37164920623
Phone number 0769756985.
Please attend to my Request
Bought token but I never received a message my number is 0745076655 and token number is 54604645538
Bought token of 100 but haven’t gotten the tokens account number 14245749107
Have not received one bought on 26/3/21 via equity acc 37172261861
Bought tokens on 26/3/21 via equity worth 100 and didn’t receive up to now
I purchased token for meter number 14250793644 but deleted the message before i entered. Please assist
I purchased token for meter number 04127924456, I haven’t recieved a message . Please assist
Bought token for account no. 37228543700 and account no. 37228543734
Bought but didn’t receive a message of token
37170789780
Send my token message of today
Send my token message of today meter number 37175074931
Jane bought tokens worth 200 but no message till now
Bought 400 kplc token but didnt receive a message 14107028335
Bought tokens for account 14244942562 havent got message
bought token worth 300 meter number is 54401293813 and I haven’t received any messages
bought token worth 300 meter number is 54401293813 and I haven’t received any messages what’s happening?
I bought token worth 300/- but no reply yet!! Meter number 37220902771 phone number 0729327950
Brought tokens for 54600464116 but I haven’t received token
I bought token khs 400 and khs 200 noy yet received it meter 14286217147
Bought Tokens worth 500 , Meter no. 37187682119 , haven’t received the token message , it’s over 6hours ,
Kindly do something.
I bought token of 100 Ksh and I have not received the message
I have paid for power and I have not received tokens number
Bought tokens on Mon and no response up to now,meter no 37187150778
I bought token yesterday for meter_54605158747,,,bt have not yet received the message from kplc please help
I bought recharged #500 for meter no- 2511449894 but I didn’t get the token
Bought token via business no 220220 and haven’t received the message. Kindly help
MTR. 14234770015
Bought token via business no 800904 and haven’t received the message. Kindly help
MTR.No. 37173610546
Bought a token not yet received a message today is the third day.
Kindly assist
My A/C 54603897155
Comment:ooso mi
Co
mment:nimenunua
Bought token of 100,90,100,70. Bt not recharging to my meter and one not receiving the recharging number
Bought token of 100,90,100,70. Bt not recharging to my meter and one not receiving the recharging number
What’s wrong with your system
I bought tokens worth 200 but haven’t received the it 37173818602
Bought tokens of ksh 80 didn’t get the message. Meter no 14140916165. Mobile no.0723911471
Brought tokens a/c 37172714265 bt no message
I have purchased tokens for 100 a while ago & have not received.
Kplc USSR *977# doesn’t seem to be working….
My account: 01450299555
Comment:This platform seems to have a serious problem
this is worst ever Kenya service, what is the problem with you guys (kenya power). i called the service number where i was put on hold for more than a hour without any service only music tone. i bought prepaid token yesternight and i have not receieved any KPLC message. my number 0725861354
Bought token worth 300 haven’t receive message kindly help. Mtr 54606764717
I bought tokens via mpesa using 888880 but have not recieved the message.Meter number 14243319978
I bought tokens today 26th April, but no message for tokens. *977# also not working
Bought tokens from account for Ksh.300 last night mtr no.37181706146 and never got the token number.Kindly assist.
I bought token 1000
bought token of 500 yesternight and haven’t received the msg back en the money went through
0727814308