Loyalty reward schemes have become popular among mobile service providers in Kenya; Safaricom’s Bonga point has seen customers redeem mobile phones, laptops, free airtime and data bundles depending on points gained. For each Kshs.10 used, customers are rewarded with 1bonga point; Airtel has unveiled its own reward scheme ‘Zawadi points’ to reward its customers for everything they do on Airtel’s network raging from voice calls, SMS, hama and data.
Airtel’s Zawadi points previously known as Rewardz gives Airtel customers who stay and use their services redemption prizes depending on the number of Zawadi points accrued. Re-branding Rewardz scheme to Zawadi points will accumulate points gained prior to re-branding and forward them to the new scheme; however, level points have been substituted with Customer status which gives customers with a higher status more points. Rewardz partners and Rewardz cards will no longer be available.
Loyalty reward schemes have gained popularity with all telecommunications service providers offering a similar service; with Safaricom going for Bonga Points, Telkom Kenya with Ziada Points and some other organizations like KCB’s Simba Points. It’s a sure way to keep attract customers and keep them using services for a future reward.
Airtel Zawadi points customer status;
- Gold status. Customers get 1.2 points for every Kshs10 spend which represents 20% extra points.
- Silver status. Customers get 1.1 points for every Kshs.10 spend an equivalent to 10% extra points
- Bronze status. Customers get 1 point for every Kshs.10 spend; this is the beginning level for new customers.
In order to upgrade your status, Airtel customers need to use their lines more within a month so that their status get upgraded during the following month; this concept will also apply on downgrading customers. If you spend Kshs.200 last month and spend Kshs.300 in the next month, your customer status will be upgraded in the following month i.e. from Bronze to Silver and vice versa.
Airtel Zawadi points do not expire; however, if you don’t use your line within 90 days, your line will be blacklisted. For customers who may be away within 90 days but still want to use their current lines are advised to call customer care on 111 to extent their line.
How to enroll to Airtel Zawadi points;
- Dial *326# on your Airtel line or
- Send a text message with the word ZAWADI to 326
How to redeem Zawadi points;
Currently, Airtel customers can only redeem minutes to make calls as long as they have enough points.
- Dial *326# and reply with 3 to select number of minutes
- You can also send a text message with product code i.e. (VC003 to get 3) to 799
You watu wa Airtel you think customers are fools we ‘ll
Sabotage this something called Airtel line ati Dial *326# until when
False direction nothing like enrolled in zawadi when you dial *326#
Very funny indeed
Every time internal error ????
I have dialed 326 and option 3 and there is nothing like enroll
Internal error each and every time
You guys have to be serious there’s nothing like enroll in those options… just tell us the truth it can’t harm
airtel,,,,stop fooling customers nkt
Airtel is conning people, I have never redeemed my points since 2006 and I checked today and it’s 905. Why be serious plz
How to check
This is a SCAM.
Nothing like this.
Who is fooling who?
If you are genuine enough help me to enroll to the zawadi points
From what I’ve experienced, I think enrollment to zawadi points is automatic once you begin using Airtel line. You don’t require to dial any number to enroll manually. I have been earning zawadi points from the first day I started using Airtel but I never through *326#. Just check your zawadi points balance and confirm. I think that’s where Airtel should clarify to customers.
It is saying u r not enrol to
Nothing lk enroll in ur options
The only option is unsubscribe and when you ask for points it’s say you are not subscribed this a scam
This info is pathetic, Airtel you are fooling us
Liar liar pants on fire that zawadi thing a hawks???
Airtel are just despotic traders
Network error till the End…
Scaaaam
Airtel you are totally fooling us coz nothing like enroll
Liar
Manze there’s no nd to compete wid other companies, bado mko down2 xana kw vtu zingine! Go back 2 drawing board!
Internal error all through
Internal errow.why
Using airtel for the last 7 5 years but I have never redeemed my points every time when I try it’s tell me error,I think its a scam??
7 years I ment
Scaaam
…..that’s y u can’t compete with Safcom.
Liar. There is nothing like enroll
Why do this and yet even u can’t acces your zawadi points balance
why are you giving false information of enrolling to zawadi points. There is no such option in *326#.
Useless there’s nothing like zawadi point s they are just fooling people
Useless there’s nothing like zawadi point s they are just fooling people
Conning company!!!!! Shame on you Airtel, every now and then ‘network error’.give the truth we love and enjoys Airtel Network
Useless mobile network
It is with all knowledge, conscious state and comprehension of your foolish and small minded games,that I call you scam! it is even hard for to say this to Airtel
You guys you ,force us to run mad ?there is no enrolling in the option
Comment:wacheni kutupima mnadhani si ni mafala hakuna kitu ka hiyo
Most of you should revisit your primary English teachers.Your English is terrible.
internal error every time why
Where are those zawadi you are talking about .why fool us
You guys why do you cheat
Stupid
Airtel is a scam
There is nothing like that at all,,,ebu kueni serious nyinyi Airtel
How can i check my bonga point balance for Airtel???koz all the time “internal server error” ama haifanyangi kazi
Have tried but not succeeded
Comment: you Airtel think we are fool’s there is no option for enrolling
Fucking direction nothing like enrolled to zawadi
Airtel nyinyi ni mafala net mseme mnaboost zero, zawadi points mnatuscam. It’s a right of your customers just like other networks gives bonga points and ziada points. No wonder you are always last. Acheni kuscam watu and tell them there’s nothing like enrollment
U pple u r kidding us nothing lyk enroll on your options just tell us the truth alaah!!!
I have dialed 326 bt am not seen anything like enroll.
Nkaa airtel n uwongo wako nayo na vile nawapenda surely dhn saf
Is better to tell customers the truth pls
S heri waseme ukwl kulko kuttanganya hvi
Kwa heri airtel let me go back to safaricom network ju kila siku naeka bamba 50 na sioni kitu nazaidika kumbe