Loyalty reward schemes have become popular among mobile service providers in Kenya; Safaricom’s Bonga point has seen customers redeem mobile phones, laptops, free airtime and data bundles depending on points gained. For each Kshs.10 used, customers are rewarded with 1bonga point; Airtel has unveiled its own reward scheme ‘Zawadi points’ to reward its customers for everything they do on Airtel’s network raging from voice calls, SMS, hama and data.
Airtel’s Zawadi points previously known as Rewardz gives Airtel customers who stay and use their services redemption prizes depending on the number of Zawadi points accrued. Re-branding Rewardz scheme to Zawadi points will accumulate points gained prior to re-branding and forward them to the new scheme; however, level points have been substituted with Customer status which gives customers with a higher status more points. Rewardz partners and Rewardz cards will no longer be available.
Loyalty reward schemes have gained popularity with all telecommunications service providers offering a similar service; with Safaricom going for Bonga Points, Telkom Kenya with Ziada Points and some other organizations like KCB’s Simba Points. It’s a sure way to keep attract customers and keep them using services for a future reward.
Airtel Zawadi points customer status;
- Gold status. Customers get 1.2 points for every Kshs10 spend which represents 20% extra points.
- Silver status. Customers get 1.1 points for every Kshs.10 spend an equivalent to 10% extra points
- Bronze status. Customers get 1 point for every Kshs.10 spend; this is the beginning level for new customers.
In order to upgrade your status, Airtel customers need to use their lines more within a month so that their status get upgraded during the following month; this concept will also apply on downgrading customers. If you spend Kshs.200 last month and spend Kshs.300 in the next month, your customer status will be upgraded in the following month i.e. from Bronze to Silver and vice versa.
Airtel Zawadi points do not expire; however, if you don’t use your line within 90 days, your line will be blacklisted. For customers who may be away within 90 days but still want to use their current lines are advised to call customer care on 111 to extent their line.
How to enroll to Airtel Zawadi points;
- Dial *326# on your Airtel line or
- Send a text message with the word ZAWADI to 326
How to redeem Zawadi points;
Currently, Airtel customers can only redeem minutes to make calls as long as they have enough points.
- Dial *326# and reply with 3 to select number of minutes
- You can also send a text message with product code i.e. (VC003 to get 3) to 799
Mine does not work n the phone no is 0733884248
mine doesn’t have enrolling option what’s wrong
*796# does not work. I’ve been using Airtell over ten years. I think its time to redeem my poits.
Update this please to enroll airtel zawadi is *326# NOT *796#
It doesn’t still work
Thanks Alice….
can I add some money to my zawadi points in order to buy a phone just as it happens with safaricom bonga points??? I now have 13000 points
hi my zawadi points are not accumulating since 2016, kindly advise how to get my genuine points
Comment:
if I dial *326# it doesn’t bring enroll option, what am seeing in the list are
1. Check points
2. Redeem points
3. Transfer points
4. Set or change PIN
5. Resend Voucher
6. Cancel voucher
7. Unsubscribe.
What do l do next in order to enroll?
Did u try sending message “ZAWADI” to 326?
How to enroll
this is black negged useless and don’t work.Dont waste your time
Yes l did so. I sent a message and still no feedback. I sent message to that number
Mine never works,what could be the problem?
zawadi do not work.airtel is a shitty company and crappy network
My number can’t enroll for Bonga points
just a waste of time.. and they will never beat other networks with their crappy network
How do you enroll to airtel zawadi points via *326#
Yes I did
True mine does not worrk
How do I enroll
True mine how is this possible
How do enrol to Airtel points…..in *326# no option of enrolling what shall I do
when i dial *326# i cant redeem,i cant check,each option i choose gives a message that there is an internal server error.
How can I enroll my bonga point
It doesn’t still work
Doesn’t work…
*326#
Airtel mnatuangusha hapo
I tried and I’ve had my sim card for a long time..IT DOESNT WORK
This is the reason Airtel will never beat safaricom.. it’s a shitty network
Does not work aty *326# nonsense??
This is why you shall always be below safaricom
Not working this is very fake
Cool
Comment:How do *326# work to enroll zawadi?? shit Airtel.
To enroll Airtel zawadi via *326# Doe’s not work Usiless-Airtel.
To enroll Airtel zawadi via*326# doe’s not working. Airtel out
Airtel zawadi bure kabisa
Still does not respond at all and I’m using your line almost 4yrs
Ntaomoka kwenda Telcom Sasa
It doesn’t work all it brings is internal server error?
I get the same thing. I gonna call them on 23rd
My card 0ne number has crashed
*326# Is not working either,just give us another option
Arthur we are tired now poor network and you cant even redeem your point
It has not worked, airtel you need to do stg
Infact i will be quiting airtel soon . How can i use airtel line over 10 yrs without earning even zawadi poont??
Why is your 326 not working.when are you planning to restore this error?
Comment:not working. nkt
Airtiel will forever be below safaricom
i tried enroll with this Zawadi points almost an year now and no improvement
*326# doesnt work at all… use that credit to boost your bonga points on safaricom
Does not work it’s a scum
Not working at all
Comment: i have tried to enroll for years but not working…. why??
*326#…doesnt work for me……its better you cancel zawadi points!! nasty promises to your clients…very shameful to such a communication company under!!!!!
Zawadi points doesn’t work,,poor network,slow internet access and connection,very poor services to clients
Zawadi points doesn’t work. Dialled*326# and the response is internal server error. Waste of time, energy and the correspondence within
Comment:airtel Bure kabisa why am not seeing enroll when I dial 326
Comment:i cn`t enroll