Safaricom has increased home fiber internet speeds on its existing customers at the same rate as before. Customers on the low tier bronze package that used to get 5mbs will now have 8mbps for the same amount. The deal is now more interesting for top tier customers who used to have their speeds capped at 40mbps, they’ll now have 100mbps to work with.
After the pandemic happened, most employers encouraged staff to work from home, as a means that would support social distancing guidelines announced by the government. As a result, demand for data rose to the highest levels in years. It should also be noted that consumers started relying on online services to keep themselves occupied during the pandemic.
Steaming services like Netflix grew exponentially, and at some point, had to hire more staff to keep up with the demand. We also a report from Mastercard that showed Kenyans in particular resorted to online classes as well as online shopping during the period.
Safaricom has had negative impact on voice and text revenue, which continue to spiral downwards. The telco has therefore increased emphasis on data and MPESA to mitigate the negative impact. Currently, Safaricom is going toes to toes with Zuku in home fixed internet.
Below are new Safaricom data offering (effective 1st March 2021)
| Bronze | Silver | Gold | Diamond | |
| Old Package Speed | 5 Mbps | 10 Mbps | 20 Mbps | 40 Mbps |
| Speeds Effective 1st March 2021 | 8 Mbps | 20 Mbps | 40 Mbps | 100 Mbps |
| Price Effective 1st March 2021 | KES 2,900 | KES 3,999 | KES 5,999 | KES 11,999 |
| Secure Net | At extra fee | At extra fee | Included | Included |