How To

How to stop receiving Kenya Power bill text SMS notifications

By Tuvuti Editorial Team

Table of contents

When Kenya’s sole power distributor KPLC introduced text-based bill notifications, it basically re-invented the entire process of receiving power utility bills making it easier for customers to make early arrangements on paying them. The process involved customers registering for the service through a USSD code to receive electricity bill either on their mobile phones or email address.

Traditionally, Kenya power customers had to wait several weeks before they could receive their monthly bills through the postal service, it meant customers had to wait and keep checking in their postal boxes to see whether their bills had been sent. Today, the process is done right on the mobile phone and customers can even go ahead and make payments through mobile wallets such as MPESA.

The main challenge with registering for an SMS or email notification indicating the amount due rests in the nature of Kenya’s urban setup where most customers are actually tenants and are bound to move from one house to another. A good example is a school teacher who used to work in a school within Nairobi but has now been transferred to Mombasa. If the teacher registered to receive text messages using the previous house meter number, he/she will continue receiving those notifications even after moving to a new house with a new meter.

It can sometimes be a nuisance and in rare cases confuse customers on which meter accounts they’re actually supposed to make the payment. Assuming you’ve moved from a few houses and both meters are registered under your names, these notifications could be alarming.

There’s however a simple way-out if you no longer desire to receive text message notifications from a meter that is not associated to you. You can simply deregister yourself from the respective kplc mobile meter reading notifications and stop any further kplc bill sms.

And just like you can register for the KPLC bill sms service or request for your monthly bill through a short cord, you can opt out of any SMS bill notifications through a USSD code.

How to stop Kenya Power (KPLC) bill SMS notification

  • On your mobile phone, dial *551# or dial *997# or Call 97771
  • Then select deregister if you’re using any of the above USSD codes
  • Then follow prompts
  • Otherwise if you call using 97771, ask for deregistration, provide meter number and mobile phone number.
  • You could also send the power distributor a private message via social network but it takes some time if they ever respond.

61 COMMENTS

    • I’m not able to stop bill alerts for account no. 2041937, phone 0710164945 and account no. 2041861, phone 0732488415.
      When i called 97771, I was informed that my mobile numbers are registered as the main contacts and hence cannot be deregistered.
      How can you help me because I don’t want to continue receiving the alerts for said numbers.

    • kindly stop sending me the notification sms for these accounts am no longer the owner for the last 8years
      Dear JOSEPHINE WANJIKU MWANGI
      A/c:25205675
      Bill Dated:20-01-2023
      Active Meter – Rdg:12419
      Prev Rdg:12307
      Units:112 kWh
      Cons:Ksh 1,411.20
      Fuel Cost & Levies:1,190.27
      VAT:354.46
      Adjustments:0.07
      Monthly Bill:Ksh 2,956.00
      Prev Bal:Ksh 3,339.37
      Total:Ksh 6,295.37
      Due Date:03-02-2023
      Thank You.

  4. Stop sending messages to my number 0720310376 account nb 50004522 please. They are tu much around 250 messages

  8. Please stop sending sms notification for bills for account no 39294046 to Mobile no 0720785577. I have contacted your staff to address this countless times. That account belongs to someone else.

  12. Stop sending bill messages to my phone am not Felix oduor and I don’t know him. Wrong number. Am sac 28862286 my number is0723653436

  13. Please stop sending sms alerts for A/c 45620596 on 0720410384. That account belongs to someone else now.

  16. Am no longer user of this account Dear SIMON NGUGI MBUGUA
    A/c:27141019
    Bill Dated:29-08-2021
    Active Meter – Rdg:18876
    Prev Rdg:18817
    Units:59 kWh
    Cons:Ksh 812.43
    Fuel Cost & Levies:323.07
    VAT:140.93
    Adjustments:-222.43
    Monthly Bill:Ksh 1,054.00
    Prev Bal:Ksh 281.53
    Total:Ksh 1,335.53
    Due Date:13-09-2021
    Thank You.

  17. I am no longer user for account ELITE TOOLS LTD
    A/c:5319462
    Bill Dated:01-10-2021
    Active Meter – Rdg:71351
    Prev Rdg:69436
    Units:1915 kWh
    ******
    Xxxxxxxxxx
    Thank You.

  22. Please stop sending sms alert for the following a/c no 14499109,20977639 to my no 0722861074 I don’t own them

  24. I’m no longer the user of this account for about 5yrs .plz stop sending alerts to this no 0721302830 for this account
    Dear BEATRICE WANGUI GATHIRWA
    A/c:23128077
    Bill Dated:21-10-2021
    Active Meter – Rdg:7606
    Prev Rdg:7599
    Units:7 kWh
    Cons:Ksh 97.79
    Fuel Cost & Levies:42.17
    VAT:17.34
    Adjustments:-27.30
    Monthly Bill:Ksh 130.00
    Prev Bal:Ksh -35.61
    Total:Ksh 94.39
    Due Date:04-11-2021
    Thank You.

  25. Stop sending alerts n bill to this no 0721302830 I’m no longer the user of this account 23128077 for about 5yrs ago

  26. Please stop sending sms alerts for A/C 47061510 to 0712376314, that account belongs to somebody else now.
    Regards

  32. Please stop sending bill notification for account no. 27908502 my phone number 0721312438. Am no longer the owner of the building and the kplc account no.
    Thank you.
    My Email, [email protected]

  34. Kindly i plead don’t sends massages to 0725927828 for account 32518148 am no longer the owner of this account

  35. Kindly deactivate sms alerts A/C 1436318 ,i shifted from there 6 years ago..tried stopping for years no response

  37. Meter number 16089989 is NOT for number 0727921693. …Stop sending wrong messages to my number 0727921693 ..

  38. Kindly stop sending me KPLC bill of acc 20817322,I shifted almost 10yrs ago then the ussd codes you’ve provided are not operational,*997#,*551#dobsmthingvabt it

  42. STOP sending bills on my line 0770770770. I have no KPLC account. I have never registered KPLC account. This is total MADNESS!

  45. I’m not able to stop bill alerts for account no. 2041937, phone 0710164945 and account no. 2041861, phone 0732488415.
    When i called 97771, I was informed that my mobile numbers are registered as the main contacts and hence cannot be deregistered.
    How can you help me because I don’t want to continue receiving the alerts for said numbers.

  46. This is not my Ac I moved out of this premisses 9 years ago my Number is 0725227073 kindly stop this alerts.

    Dear LEONARD NGANGA MUONGI
    A/c:24075277
    Bill Dated:10-01-2023
    Active Meter – Rdg:4425
    Prev Rdg:4375
    Units:50 kWh
    Cons:Ksh 385.00
    Fuel Cost & Levies:519.12
    VAT:119.04
    Adjustments:-0.16
    Monthly Bill:Ksh 1,023.00
    Prev Bal:Ksh -10.95
    Total:Ksh 1,012.05
    Due Date:24-01-2023
    Thank You.

  47. kindly stop sending me the notification sms for these accounts am no longer the owner for the last 8years
    Dear JOSEPHINE WANJIKU MWANGI
    A/c:25205675
    Bill Dated:20-01-2023
    Active Meter – Rdg:12419
    Prev Rdg:12307
    Units:112 kWh
    Cons:Ksh 1,411.20
    Fuel Cost & Levies:1,190.27
    VAT:354.46
    Adjustments:0.07
    Monthly Bill:Ksh 2,956.00
    Prev Bal:Ksh 3,339.37
    Total:Ksh 6,295.37
    Due Date:03-02-2023
    Thank You.

  48. please stop sending me text of bill to my number 0700095164 I moved from that plot long time ago ….

    AC:21779733
    BillDate:14-08-23
    CurRead:20801
    PrevRead:20781
    Units:20
    Bill:545.00
    PrevBal:-0.41
    Pay:544.59
    DueDate:28-08-2023
    For Details use MypowerApp

  49. Dear NTHUSI MAINGA MBITHI , please note that your account 23695711 will be suspended due to outstanding balance of 623.

    Am not the user of the above account, kindly stop your irritating messages.

  50. kindly stop sending me bill notification of this account 13849809 .on this number 0728825068.I don’t stay there anymore.

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