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StarTimes TV Kenya Payment Methods and Procedures

By
Tuvuti Editorial Team
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It’s been a while since I listed StarTimes bouquets and their respective channels on this site which attracted both positive and negative sentiments from our readers, you can have a look at the post and comments here in case you haven’t seen or looking forward to get their decoder – and now, it’s about that time I included various methods that subscribers can choose to pay for their bouquets plus their respective procedure. ‘StarTimes’ should have graduated to a household name by now for at least those TV diehards, but for clueless ‘mwananchi’, it’s a Chinese pay TV service provider that’s been in operation in countries like Kenya, Uganda, Tanzania and Nigeria for a while offering services on a digital terrestrial transmission platform. It’s no news that Kenyans are now very curious to know the flexibility and accessibility of payment services offered by local service providers including pay TV and I am happy to list those of StarTimes.

You may choose to pay at StarTimes Official Offices located in upperhill Victoria Towers ground floor or their care centers/outlets.

How to Pay for StarTimes using Mpesa

  • On your Safaricom line-phone, choose Mpesa from the menu options
  • Scroll down and select the ‘Pay Bill’ item
  • Enter StarTimes Mpesa Business no.585858
  • Type your StarTimes Smart card number on the ‘Account Number’ field
  • Enter the amount for your bouquet then press ok
  • Lastly, enter your secret ‘PIN’ and press send
  • You’ll receive a text message from Safaricom confirming the transaction
  • NOTE: you must have an active Mpesa account with enough funds to complete this transaction.
  • It may take a while before your account is refreshed, it’s advisable to call customer care and let them know of your transaction.

How to Pay for StarTimes using Orange Money

  • On your Orange phone, go to the Orange money options
  • Scroll down and select the ‘Payments’ item
  • Enter StarTimes-Media Orange Money Business no.585858
  • Type your StarTimes Smart card number on the ‘Bill Reference Number’ field
  • Enter the amount for your bouquet then press send
  • NOTE: it may take a while before your account is refreshed, it’s advisable to call

How to Pay for StarTimes using YuCash

  • On your Yu phone, go to customer access YuCash
  • Select the ‘Send Money’ item
  • Enter StarTimes-Media YuCash Business no.181818
  • Type your StarTimes Smart card number on the ‘Bill Reference Number’ field
  • Enter the amount for your bouquet then press send
  • NOTE: it may take a while before your account is refreshed, it’s advisable to call

How to Pay for StarTimes using Equity ATM’s

  • Insert your ATM card in a teller machine and enter your secret PIN
  • Choose ‘Bill Payments’ option from the items menu
  • Select StarTimes, then enter your StarTimes Smart card number
  • Select correct and enter the amount to pay
  • NOTE: it may take a while before your account is refreshed, it’s advisable to call

StarTimes Customer Care Contacts: (+254) 0719 077 077

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41 COMMENTS

    • Hi David,
      you can download the Star Times app from google play and with this app you can have personalized services where you can change bouquet even without having to contact the customer care. You can also decide to contact the Star times customer care on their service number -0719077077. Hope I have helped you see you again next time.

  3. I do not know which bouque does my decoder belong but i want to change to free to air my card number 02102202009

  6. Comment: I recharged my card but it’s not responding. also I want to change my bouquet to basic from nyota.
    number 02133690136

  8. Comment:i bought my startime on thursday and i was told there is five month free 2 air bt from today it can only view local channels,help me pleas smart no. 02024214304

  9. I paid fr my subscription like an hour ago and until nw i cnt access the channels. Io also tried calling ur customer service no. which is nt goin thru thats inefficiency on ur part@ startimes.Am tired n this is nt the first time I cnt imagine purchasin a bouquet cn be this hectic.

  10. my name is Barack my card no is 02101935653 i top up my star time but it is not working,two i have been calling customer since last night but no one is picking my call i wonder please do something because when we call we use money,my mobile no is 0703129291 check the problem with my star times account.

  11. help me have paid and my decorder is not in service and i need to watch something important card no:02128286550

  13. Hi, do something on the activation of décoder when one has paid and sending messages to alert customers à day before you unsubscribe….just a request

  15. I bought the decorder which lasted for only 1 month and it’s LNB got burnt. Your appointed technician repaired it two months later denying me the 3-month free period before initial payment. Can i therefore be accorded/allowed 1 month free period before payment because it wasn’t my fault but a defective machine? Phone:0736-136694

  16. Hi startimes. I paid to startimes 600sh and got mpesa response but not startimes. All channels have not been reinstated. My acount is 02128050627 .

  17. Comment:For how long should i wait after paying my bouquet about an hour ago?This waiting is realy cracking my lungs

  20. Why is it you pay for subscription but no access, what wrong with this startimes, you are not offering good services to customers:

  21. Comment: my decorder is not unsubscribed since i paid 24 hrs back, why do this to customers, i called no action taken, am fed up by this, look at this 021 337 168 30

  22. Why is it you pay for subscription but no access, what wrong with this startimes, you are not offering good services to customers:

  25. Your code *858# is not working but charging me. Have mpesa error. My code is 02024218440 and mpesa code is LCJ1EPEG25.pleasa help

  28. Comment:i just paid for my startimes thro mpesa en there is no response am getting or have the channels active. please help. my serial no 02024218489

  30. Comment: Why should i pay for my account and wait for half an hour for my decoder to refresh. My accont no.is 02101910619.

  34. Comment.Paid Last Week khs250 01801584398 And Now Is Due On 15th Sep Where Did My Money Go,do You Upgrade Without Costomer Consent,be Serious With What You Are Doing,fed Up With Your Services

  35. Startime please give me a break I have lost a lot of cash paying and yet no services.am just from paying 100 shillings and the message is I should pay 125 for the super yet am always in basic..please refund my 100 now that I can see am not going to get any service

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