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How to retrieve your last purchased KPLC tokens on your phone in case you didn’t receive a text

By
Tuvuti Editorial Team
-

A common issue faced by majority of Kenyans on KPLC’s prepaid platform often emanates when someone faithfully buys token using various methods such as MPESA but fail to get the token message from the power utility provider. This can happen as a result of varying reasons such as technical hitches on the KPLC’s side or maybe your phone somehow failed to receive the message for reasons specific to the phone or an issue with the service provider. Either way, Kenya Power has finally provided an ample method you could retrieve up to three (3) of your last purchased tokens.

Quick Summary:

  • Frustration ensues when purchased KPLC tokens don’t deliver due to technical issues or phone-related problems.
  • Kenya Power offers a convenient USSD code solution, eliminating the need for a smartphone or internet connection.
  • Retrieving your last three tokens is as easy as dialing *977# and following a few simple steps.

Unlocking Solutions: Retrieving Your KPLC Tokens

The process to retrieve your last purchased tokens is based on a USSD code, meaning you don’t have to use a smartphone, neither do you need internet connection. With a simple mobile phone that has enough credit to access the service, you can easily access tokens from your previous purchase. All you need is your KPLC prepaid account number that is subject to the tokens to access purchased tokens in minutes.

Most city dwellers in Nairobi for example have usually purchased KPLC prepaid tokens using various methods such as MPESA, from mobile banking apps and so forth. And in most cases, these transactions are completed successfully with a text message being sent from the power utility company containing the specific token code to be entered in respective prepaid meters. However, in some rare instances, customers can purchase the service and end up waiting in vain for the text message to arrive. This has often prompted prepaid customers to initiate calls to the customer care center who mostly are busy and only in rare circumstances be reached.

Here is how to retrieve your last 3 purchased KPLC tokens

  1. Dial *977#: The process to retrieve your last purchased tokens is refreshingly uncomplicated. Grab your trusty mobile phone, whether it’s a smartphone or a basic device, as long as it has sufficient credit. Dial *977# to kickstart the process.
  2. Navigate to “Prepaid Services”: Once you’ve dialed the USSD code, you’ll be presented with a menu. Select “Prepaid Services” to access the array of services available.
  3. Choose “Latest Token”: Among the options presented, locate and select “Latest Token.” This step takes you closer to retrieving the much-needed information.
  4. Enter Your Prepaid Meter Account Number: To ensure precision, the system requires you to input your Prepaid meter account number. This vital piece of information is directly linked to the tokens you wish to access.
  5. Press “Send”: Complete the process by pressing the “Send” button. This action triggers the system to retrieve and present your last three purchased tokens within minutes.

Final Thoughts

In a world where technology occasionally falters, it’s reassuring to know that Kenya Power has streamlined the process of accessing your last purchased tokens. Whether you faced technical hitches or your phone played hard to get with the token message, the USSD code *977# offers a reliable solution. Embrace the simplicity, dial, and reclaim control over your prepaid tokens without the unnecessary hassle.

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201 COMMENTS

  1. Bought tokens Worth 100/=yesterday night but no message up to date, meter no.37176856872,please help.

  3. I BOUGHT TOKEN THROUGH MPESA CODES PDP28W52L4 AND PDQ990XQ1F AND UPTO NOW I HAVE NOT RECEIVED THE TOKEN AND MY POWER SUPPL IS ALMOST OFF PLEASE UPDATE ON WHAT IS THE PROBLEM AND RESOLVE BY SENDING ME THE TOKEN,

  8. I have purchased tokens today 26.04.2021 of 500 and I have not received the message. Meter number 14140005530. Purchased from 0714720204

  9. This method of *977# to claim token code paid is a disaster , a week now since I paid for tokens no message with code, I paid again today thinking that may be I need to pay again meter no 54602441906 paid 300 and today 200

  10. I purchased prepaid tokens yesterday twice and up to now I haven’t received the tokens. Meter number 54403986059. Kindly help.

  19. Comment:I purchased yesterday the tokens but after pressing the twenty numbers on the token it doesn’t shows whether accepted: whatscthe problem

  25. Comment: I bought tokens on 26 August 2021. when i try to send it it can’t go through. account 54401367294

  35. Bought token on 30/11/2021 at 10.00 pm and haven’t received the message yet – Meter number 14402626775. Kindly assist
    urgently.

  36. Bought token on 14/12/2021 at 1927hrs for Kshs 50/= -Meter No.57100161926 through my number 0721987373 and haven’t received message yet.

  39. Why till now I have not received my token number and I have paid 14402514369 via 0768247175..no message has come

  48. I bought tokens yesterday through 0718800646 and have not received the token yet.metre no.37169735570

  49. I bought a token yet i didn’t get the message QHI2FC8MQY Confirmed. Ksh200.00 sent to KPLC PREPAID for account these so disgusting

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